Technology Care Plans
Proactive attention. Reliable communication.
Technology Care helps single-workstation businesses maintain visibility into basic device health and get access to scheduled remote assistance without committing to an oversized support program.
Standard single-workstation plan
- One scheduled 45–60 minute monthly health check, reviewing observable patch status, endpoint protection, basic system health and backup status, followed by a concise findings summary.
- One hour of remote troubleshooting monthly, separate from preventive maintenance; unused support hours expire each billing month.
- Support requests monitored Monday–Friday, 9 AM–5 PM Eastern, excluding defined business holidays; routine acknowledgment within one business day. Technical work is scheduled based on availability and urgency; acknowledgment is not resolution.
- Urgent incidents may be flagged for best-effort escalation. No guaranteed after-hours, 24/7 or immediate emergency response.
- Additional approved remote troubleshooting is billed in 30-minute increments.
- Three-month initial contract, then month-to-month with 30 days' cancellation notice.
Good to know
- Secure Office Foundation clients receive waived routine care-plan onboarding fees. Standalone clients receive a scoped one-time onboarding quote after review.
- Critical security-baseline risks must be corrected before care enrollment; lesser risks may be temporarily accepted with documented acknowledgment and scheduled remediation.
- This is not a SOC, managed detection & response, continuous RMM monitoring, backup-success guarantee, compliance certification, guaranteed uptime or always-on help desk.
- The plan covers the agreed workstation/user; additional assets/users/sites and third-party licenses are quoted separately. Security incident response and complex remediation require separately scoped services.
This is a featured solution that draws on our IT, security and support services — not a separate service line.